Privacy Policy

Aurelia Studio, Inc. · Last updated April 11, 2026

1. Introduction

Aurelia Studio, Inc. ("Aurelia," "we," "us," or "our") operates the Aurelia Studio platform at aureliastudio.ai, providing voice AI and CRM services to medspa businesses ("Tenants"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our platform, including phone calls, SMS messages, and web applications.

2. Information we collect

Account information: Name, email address, phone number, business name, and billing details provided during registration.

Communication data: Call recordings, transcripts, and SMS message content processed through the platform on behalf of Tenants.

Usage data: IP address, browser type, pages visited, and interactions with the platform collected automatically.

Client data: Information about Tenant clients (names, phone numbers, appointment history) entered by Tenants or collected during voice interactions.

3. How we use information

Provide, operate, and maintain the platform and voice agent services
Send appointment confirmations, reminders, and follow-up messages via SMS on behalf of Tenants
Process payments and manage billing
Improve our services, including voice AI model quality
Comply with legal obligations and enforce our terms

4. SMS communications

We send SMS messages on behalf of our Tenant medspa businesses. By opting in, you consent to receive appointment confirmations, reminders, follow-ups, and account updates. Message frequency varies. Message and data rates may apply.

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes. Phone numbers are used solely for the communications you consented to.

Reply STOP to any message to unsubscribe. Reply HELP for assistance. See our SMS Consent page for full details.

5. Data sharing

We may share information with:

Tenants: Client data is accessible to the medspa business the client interacts with
Service providers: Twilio (telephony/SMS), AWS (hosting), Stripe (payments), and other vendors who process data on our behalf under contractual obligations
Legal requirements: When required by law, subpoena, or to protect rights and safety

We do not sell personal information to third parties.

6. Data security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security assessments. Voice and SMS data is processed through HIPAA-aware infrastructure where applicable.

7. Data retention

We retain personal data for as long as necessary to provide services and comply with legal obligations. Call recordings and transcripts are retained according to each Tenant's configured retention policy. You may request deletion of your data by contacting us.

8. Your rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of SMS communications at any time by replying STOP
Withdraw consent for data processing

To exercise these rights, contact admin@aureliastudio.ai.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the platform after changes constitutes acceptance.

10. Contact us

Aurelia Studio, Inc.
admin@aureliastudio.ai
aureliastudio.ai